Please contact our customer service, info@dollishwardrobe.com, right away and we will make sure that it’s handled immediately. Make sure your e-mail has images of the item, the package it was delivered in and the invoice attached.

We do our utmost best to make sure that placed orders are checked thoroughly. Please contact our customer service, info@dollishwardrobe.com, right away and we will make sure that it’s handled immediately. Make sure your e-mail has your order number and an image of the item(s) that is damaged attached.

We weigh our parcels prior to dispatching them, so please send over your order number and an image of the paper invoice included in your package to info@dollishwardrobe.com and our team will be able to investigate what has happened and have this sorted for you.

It is very important to double check your order before confirming it. At Dollish Wardrobe we work hard to make sure your order is dispatched as soon as possible. This also means that we are not always able to change any order details once the order has been confirmed. To amend any details or to cancel the order, please send over the order number and what exactly needs to be changed/cancelled to info@dollishwardrobe.com.

Did you receive a cancellation email? This will be because the item has either been found to be out of stock when your order was picked up or our payment provider has declined to accept your payment method. The cancellation email will ensure you with more information and your refund will be in your account within 72 hours. This may vary by payment method and processing time per bank.

We take pride in the quality of our items. If handled with care, these must have items could be worn for a lifetime. This is unfortunate to hear. Please attach an image of the damaged item in an email to info@dollishwardrobe.com and we will be in touch with a solution.

Our website provides a size guide and sizing information next to all items on our website. In general, all our items fit true to size. If an item has a different type of material, texture or fit, we will recommend sizing up or down in the description box alongside the item.

Dollish Wardrobe does not use real fur

That is not possible.

At Dollish Wardrobe, we try our best to stay exclusive and fashion forward. Our items can sell out quickly but no need to be disheartened. You can always send us an email, info@dollishwardrobe.com, with the product name and size and we can inform you if the item(s) will be restocked and when that will be.

No, this is not possible. We do not deliver to PO Boxes or hotel addresses.

It is very important to double check your order before confirming it. At Dollish Wardrobe, wework hard to make sure your order is dispatched as soon as possible. This also means that we are not always able to change any order details once the order has been confirmed. To amend any details or to cancel the order, please send over the order number and what exactly needs to be changed/cancelled to info@dollishwardrobe.com.

As soon as your order is dispatched, you will receive an email with a link to the courier website. With the link you are able to track your delivery whilst it is in transit and out for delivery.

Please note, we state online that all delivery time frames are estimated and we cannot guarantee your order will be delivered on the estimated delivery date, shown at checkout if you select any other delivery method.

IMPORTANT! When placing an order, please make sure that your information (address for example) is valid and/or correct. Incorrect information can cause delays.If there is any problem, please send us an email at info@dollishwardrobe.com.

All orders are shipped from our warehouse in the Netherlands.

As soon as your order is dispatched, you will receive an email with a link to the courier website. With the link you are able to track your delivery whilst it is in transit and out for delivery.

Returns should be done via your local post office using the returns address sticker. This is included in your parcel but this service is not paid for and this cost will be your responsibility. Please note, we recommend sending back your items tracked as we cannot be held liable for any items that fail to reach us. This also goes for international orders.

Returned items must be received within 14 days of delivery. Please do your best to try on and re-package the items with care. Items must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached. We aim to process all returns within 10-14 working days of delivery to us, at which time we will issue a full refund and will follow up with a return confirmation email.

Simply include a note inside your package with your order number, full name and reason for returning your item and we will still be able to process this for you as normal! You can also send us an email to info@dollishwardrobe.com.

Returned items are eligible for a refund only - we do not offer exchanges.

This is not how we do business. Please send us an email at info@dollishwardrobe.com with an image of your returns postage receipt alongside the names of the items you returned and we will sort this out as soon as possible.

We can only issue product refunds back to the original method of payment supplied at checkout. If you have lost or cancelled your card, this will not affect your refund as your bank will be able to transfer your payment over to your new account.

You will not be contacted when the item is received by us. When we have processed a refund, then you will receive an email from us. We recommend checking your returns tracking number (found on your postal receipt).

Our return address is as follows:

Dollish Wardrobe

Kinkerstraat 280h

1053 CN Amsterdam

The Netherlands.

Refunds are processed within 5 working days of us receiving the item(s) back at our warehouse. Weekends aren’t included in working days and we only begin this countdown when the items are in our warehouse, not when they were posted back, so please bear this in mind, especially if you’re returning internationally!

Our system can only take the amount that is confirmed by yourself at checkout, so please ensure you have checked out in the correct currency. Your bank statement will confirm the correct amount that has been withdrawn. So no need to worry.

Please keep an eye on our website or emails for possible discount.

We accept iDEAL, Visa, Maestro, Mastercard and PayPal as payment methods.

Shopping with us should be an pleasant experience. We are very sorry to hear this. First, we recommend you to clear your device history and cache and try to place the order again. Placing an order is still an issue? Please try to use an alternative device and/or payment method.

This can be solved real quick. Please send over an email to info@dollishwardrobe.com with the email address your account was created with and we will send you a link to reset your password or change this for you ourselves.

Dollish Wardrobe is based in the Netherlands, so our products are mentioned in Euros. This can simply be changed by clicking the EUR icon on our website. Please note: changing the currency of our website will not affect the sizing.

Deactivating your account with us can be done by contacting our customer service at info@dollishwardrobe.com with your account email address and billing address. We will delete your account and send you a confirmation of this.

Please send us an email at info@dollishwardrobe.com and we will discuss things further.